PagerDuty vs New Relic
PagerDuty and New Relic are both popular tools in the DevOps & Infrastructure space. PagerDuty uses a paid model starting at $21/mo, while New Relic is freemium from Free. New Relic offers a free tier, while PagerDuty does not. Below we break down features, pricing, strengths, and weaknesses to help you decide which tool fits your workflow best.
Last updated: March 2026
Quick Verdict
Choose PagerDuty if you want ai-powered incident management and response automation.. PagerDuty's biggest strengths include industry standard for incident management and ai dramatically reduces alert fatigue. Choose New Relic if you prefer full-stack observability platform with ai-powered error analysis.. Key advantages include generous free tier with 100gb monthly data and ai assistant accelerates troubleshooting. It also has a free tier to get started.
AI-powered incident management and response automation.
Full-stack observability platform with AI-powered error analysis.
| PagerDuty | New Relic | |
|---|---|---|
| Pricing | $21/mo | Free |
| Free Tier | No | Yes |
| Pricing Model | Paid | Freemium |
| Rating | ★ 4.2 | ★ 4.2 |
| Categories | DevOps & Infrastructure | DevOps & Infrastructure |
| Key Features | 6 features | 6 features |
| Feature | PagerDuty | New Relic |
|---|---|---|
| AI-powered alert correlation and noise reduction | ✓ | — |
| Automated incident response workflows | ✓ | — |
| On-call scheduling and escalation policies | ✓ | — |
| Integration with 700+ monitoring and DevOps tools | ✓ | — |
| Postmortem and incident analytics | ✓ | — |
| Status page for customer communication | ✓ | — |
| Full-stack application performance monitoring | — | ✓ |
| New Relic AI for natural language troubleshooting | — | ✓ |
| Infrastructure and Kubernetes monitoring | — | ✓ |
| Distributed tracing and error tracking | — | ✓ |
| Real user monitoring and session replay | — | ✓ |
| 100GB free data ingest per month | — | ✓ |
PagerDuty
Pros
- + Industry standard for incident management
- + AI dramatically reduces alert fatigue
- + Massive integration ecosystem (700+ tools)
- + Reliable and battle-tested at enterprise scale
Cons
- − Pricing adds up quickly for larger teams
- − Can be complex to configure and maintain
- − Advanced AIOps features require premium tiers
New Relic
Pros
- + Generous free tier with 100GB monthly data
- + AI assistant accelerates troubleshooting
- + Full-stack visibility in a single platform
- + Strong Kubernetes and container monitoring
Cons
- − Costs increase significantly beyond free tier
- − Query language (NRQL) has a learning curve
- − Some features less mature than Datadog equivalents
The Bottom Line
Choose PagerDuty if: you want ai-powered incident management and response automation.. Keep in mind: pricing adds up quickly for larger teams.
Choose New Relic if: you prefer full-stack observability platform with ai-powered error analysis.. It has a free tier to get started, which PagerDuty lacks. It's completely free to use. Keep in mind: costs increase significantly beyond free tier.
Both tools compete in the DevOps & Infrastructure space. The right choice depends on your specific needs, team size, and budget.
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